Request Certificate

If you have completed a course with us, and your certification is still valid, then you will be able to order a replacement certificate from us, we will then request this from the awarding body. There is a small charge for this depending on which course you have completed, and this can be paid when you complete the Request form by Debit/Credit Card. We do not accept Replacement Certificate Requests over the phone or via email, only via the form below.

There is one exception to the replacement rule, if you completed the course with us, but through your organisation, you would need to ask your organisation to request the replacement certificate on your behalf, or ask them to authorise us to provide a replacement certificate for you.

Please complete the form below and we will process the request within 48 working hours. The awarding body may take up to 2 weeks to send the replacement certificate however.
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Please enter the information of the person submitting the request.
Please enter your name.
Please enter a valid email address.
Please enter a contact phone number.
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It is important that you enter the correct name that was on the original certificate and that you enter it in full, this will help us process the request faster.
Please enter the full name on the certificate.
Please enter the details of the course which you or the delegate completed here. This will be the name of the course, such as 'First Aid at Work' or 'Health and Safety in the Workplace'.

If your course run over multiple days, please ensure that you choose the start date as the date of the course.
Please enter the type of course you completed.
Please enter the venue that the course was run at.
Please enter the date the course was started.
Please enter the address of where the replacement certificate should be sent to. It is important that you include a postcode.

It is worth remembering that if you undertook the course through a company or organisation, we will need authorisation from them before being able to send you a copy of your certificate.
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Please enter an address where the replacement certificate should be sent.
If you have any other information you think would help us process your replacement certificate request, please include it here.
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About Primo Aid

Ferneberga House, Farnborough, Hampshire, GU14 6DQ

  • dummy0800 4337 209

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Primo Aid Ltd is approved by Qualsafe Awards, an Awarding organisation recognised by Ofqual to offer regulated qualifications.

Qualsafe Centre. 0905982

Registered in England and Wales under company number 09254907

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